Channel Blend is an innovative customer capture center located in historic downtown Idaho Falls, Idaho. We were established in 2003 and acquired by Delaware Nation Investments in 2020. Our team consists of customer contact center experts, with over 70 years of combined experience. Since inception, Channel Blend has delivered over 7 million qualified transfers to our clients.
Learn More
Our formula for success is simple; exceed customer expectations and the business grows. Our core competency is responding to consumers and businesses who ask to be called from digital advertising. No two clients are the same and Channel Blend works extensively with clients to “crack the code” to optimize their digital advertising initiatives.
We continue to evolve and offer more sophisticated technology and processes that continues to put us in the forefront of our industry. Our SHINES culture is our corporate North Star, and it guides our every interaction and engagement both internally and externally. We ensure our SHINES culture is at the heart of everything we do at Channel Blend.
Warm
Transfers
When a consumer makes an inquiry about the product you are offering, Channel Blend will respond immediately to qualify, warm up, and transfer them directly to your sales staff! We deal with the voicemails, initial call backs, busy signals, and non-qualified leads. Let us handle the leg work so you can increase your efficiencies!
Customer
Retention
We can prioritize your different leads and sources! We can customize our dialing systems to start with your most valuable leads first and then work down to the least valuable leads. We can offer custom reporting in formats that work with your systems to give you visibility on performance and economics to help you get the most for your dollar!
Lead
Qualification
When your customers sign up for a service or a type of product, we can follow up with them to make sure they are satisfied and have a quality experience! From basic touchpoints to advanced call scheduling based upon churn statistics, we can contact your customers at the right time to make sure they are guided down the path of happiness!
Satisfaction
Survey’s
Satisfaction surveys are one of the core services that we provide at Channel Blend. Working together with both our clients and their customers, we are able to conduct third-party satisfaction surveys to increase customer retention and lifetime value of the customer, while addressing any concerns raised by the customer therefore increasing overall customer satisfaction.
Transferring the Lead
If your spending countless hours filtering calls, scheduling callbacks and leaving voicemails then the Channel Blend Warm Transfer program is a perfect fit for your company. We understand that Internet leads can be very costly, and that is why we are available to help you achieve the best return on investment
Qualifying the Lead
Whether your transferring to an in-house call center or a group of agents, we can customize your project to fit your needs. We can transfer qualified leads to specific zip codes or agents, depending on the consumer’s geographic location.
